Cancellation and Refund Policy
Last updated: May 1, 2026
Subscription Services
Your membership in the subscription program ("Subscription Service"), including your ability to access the services, begins when you have completed the intake form, at which time you will be charged for the first month of the Subscription Services.
The Subscription Services include access to providers, medications where appropriate, and online support.
Please note: if you are disqualified by our medical provider for any medical reason, you will receive a full refund for the current billing cycle.
There is no guarantee of results or effectiveness due to your participation in the Subscription Services.
Cancellation Policy
You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please navigate to your account settings and select "Cancel Subscription", contact customer service at support@sivohealth.com, or use the messaging feature in your patient portal.
To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your next billing date. If this notice date is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing date.
After cancellation, you will continue to receive the Subscription Services through the end of your current billing cycle.
Please see our Refund Policy below to determine if you are eligible for a refund of your canceled Subscription Service.
Refund Policy
If your Subscription Service is cancelled due to disqualification by our medical provider, you will be issued a refund for the remainder of your Subscription Service charges following the disqualification.
Other than cancellation due to medical disqualification, IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES.
Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been dispensed to a patient in order to protect public health and safety. This policy ensures that all medications provided are handled and dispensed with the utmost care and compliance.
If approved, refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.
Damaged or Incorrect Items
Please inspect your medication immediately upon receipt. If the medication appears to be damaged or incorrect, please contact customer service immediately at support@sivohealth.com.
- Damaged items: Damaged items may be replaced by the pharmacy upon receipt of evidence of damage.
- Incorrect items: Incorrect medications will be replaced by the pharmacy.
What is included in my Subscription Services price?
Your Subscription Services represents a single price for the subscription purchased. This may include consultations (both live and via electronic form submissions) and reviews with a Provider for medications that are fulfilled through a pharmacy or other health care services on which we collect payments, lab services, care support, 24/7 patient support line, and other services to support your medical journey. Services, labs, and medications covered within the single Subscription Service price may vary.
If your Provider determines you are no longer eligible for the Subscription Services, your subscription will be canceled, and a refund may be issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our customer service at support@sivohealth.com.
Unless otherwise stated herein, Sivo Health's Terms of Service govern this Subscription Services Cancellation and Refund Policy.
In all events, you are responsible for all fees from services and healthcare Services rendered; this Subscription Services Cancellation and Refund Policy governs fees for Subscription Services only.